Thanks for shopping at BobbleHouse Industries where everything is carefully handmade and painted. I’ve done my best to pack and ship to ensure safe delivery but sometimes things happen during shipping. Should anything happen during shipping that damages your BobbleHouse product or you’re not entirely satisfied with your purchase, please contact me by email or phone and I’ll be happy to help remedy the situation.
You may request a return or exchange within 30 days of the receipt of the product. Personalized or other customized product may not be returned for refund or exchange under any circumstances unless determined to have been damaged during shipping.
Deliveries to Canada take on average 20 days to arrive, depending on the shipping method used. To increase shipping security, a delivery receipt may be asked from you by the delivery company. If the product has still not been delivered after 30 days of purchase date, the customer is entitled to a refund of the purchase in full.
Business days are Monday through Friday, excluding holidays determined by common and other freight carriers. For each individual order, we select a shipping method that will provide both value and speedy delivery. Standard shipping methods include the United States Postal Service and Canada Post.